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Product Design Interface Desktop

Star Health

An AI-assisted console for insurance call agents: customer context and live coaching in one view.

Star Health call console showing live call controls, a customer profile and an AI-suggested script panel
(Case study) Star Health
Role

Product Design

Type

Desktop tool

Focus

Call-agent workflow, AI assistance

Overview

I built the agent-facing call console for Star Health: live call controls sitting next to a full customer profile — health history, a propensity score, contact details — and an AI-suggested script panel that responds to what's being said on the call. The goal was to cut the time an agent spends searching for context and give more of the call back to actually listening.

01

Customer context, live

Health history, prior notes and contact details on screen the moment a call connects — nothing to look up mid-conversation.

02

Propensity at a glance

A single 10–100 score gauge that tells an agent how warm this customer is before they say a word.

03

AI-suggested scripts

Script suggestions that track the live conversation, so the next line is ready without breaking the agent's flow.

(Screens) Star Health
Live call controls and Mr. James Stone's customer profile showing a High Value tag, a propensity score of 72 out of 100, and three health history notes
Live call controls next to a High Value customer flagged at a 72 propensity score, with health history on hand.
Insurance call transcript, an AI-suggested script for highlighting key benefits of pre-existing conditions, and a running notes panel
The live transcript, an AI-suggested script reacting to the conversation, and notes carried from the last call.

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